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FREQUENTLY ASKED QUESTIONS


 
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WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
Shipping outside of the continental United States and all kinds of expedited shipping will be charged at full cost.
If you'd like your print to ship to Hawaii, contact me before you place your order to possibly provide you with a better shipping price.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 7-10 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight.

WHO TO CONTACT?  
You can reach out at any time by email at seeinart1@gmail.com 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

Prints Return Policy
  • We do not accept returns on prints; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination. If your prints arrive damaged, please keep all packaging and contact seeinart1@gmail.com with your order number for further instructions.
Original Artwork Return Policy
  • Original artwork may be returned within 7 days if it is returned in its original condition and packaging. Email us and we will send you a shipping label with appropriate insurance. The cost will be deducted from your return. There is also a 15% restocking fee.  

Processing a refund can take up to 7-10 business days.  

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our Newsletter ! You can also follow us on our social media pages as we are constantly posting about new work!    Instagram  and  Facebook.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We want you to be totally satisfied with your art. If for some reason you have a problem with your purchase, please contact us within 3 days of receiving your order. Original artwork may be returned within 7 days and should be returned in its original condition and packaging for a full refund. For prints, we will provide a refund or a no-charge replacement for any orders damaged in shipping. Please send us an email for a refund or replacement here: https://www.mariselabracho.com/contact.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Each original artwork is painted with high quality watercolor or acrylic paints and mediums with a high lightfast rating. All substrate papers and surfaces are archival to ensure longevity. Paintings on paper will arrive encased in a crystal-clear archival bag. It is recommended that watercolors be framed with UV protective glass to prevent harmful UV rays from fading the artwork. Acrylics on panel will be carefully packaged.

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